Terms of Service

1. Introduction

Welcome to TSA Media Group (the 'Company').

These Terms of Service ('Terms') govern your access to and use of our website, services, applications, and content (collectively, the 'Services'). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use the Services. Please read them carefully before using our website or engaging our services.

2. Our Services

TSA Media Group is a digital agency providing services including but not limited to:

• Branding and visual identity
• Website design and development
• Search Engine Optimization (SEO)
• Pay-Per-Click (PPC) advertising
• Social media marketing
• Content creation and strategy
• Digital performance marketing
• Consulting and growth strategy
• Creative production services

3. Use of Our Website

You agree to use our website only for lawful purposes.

You may not:

• Use the website in any way that violates any applicable local, national, or international law or regulation.
• Attempt to gain unauthorized access to any part of the website or our systems.
• Interfere with or disrupt the operation of the website.
• Use the website to transmit any harmful code, viruses, or malicious software.

4. Consultations and Inquiries

Requesting a consultation or inquiry does not guarantee a formal working relationship.

By submitting a form on our website, you agree that:

• Information provided is accurate and complete to the best of your knowledge.
• We may contact you using the details provided regarding your inquiry.
• Consultations are subject to team availability and may be rescheduled or canceled with notice.
• We reserve the right to decline projects at our discretion.

5. Project Engagement and Contracts

All formal client projects require a signed agreement. Standard terms include:

• Scope of work defining deliverables and project milestones.
• Payment schedules, late fees, and refund policies.
• Ownership and intellectual property rights related to project deliverables.
• Terms for cancellation or termination by either party prior to completion.

6. Payments and Billing

For clients who engage our formal services:

• Invoices are payable within the terms specified in your agreement.
• Late payments may be subject to additional fees or suspension of services.
• All sales are final unless otherwise specified in your formal contract.
• We reserve the right to halt work if payment milestones are missed.

7. Revisions and Changes

Scope changes outside of defined agreements are subject to additional fees.

Unless otherwise noted in a contract, we offer a set number of revisions per deliverable.

Significant modifications requested after final approval will require a new statement of work.

8. Intellectual Property Rights

Except as otherwise provided in a formal agreement:

• All content, design, and code created by us remains our property until full payment is received.
• You retain ownership of any pre-existing materials provided to us for project use.
• We may display completed work in our portfolio, marketing materials, and case studies unless explicitly prohibited by an NDA.

9. Client Responsibilities

Clients must:

• Provide necessary assets, logins, and feedback in a timely manner.
• Ensure they have the rights to use any materials supplied to us.
• Communicate clearly and professionally with our team.

10. Third-Party Tools and Services

We may use third-party platforms for hosting, analytics, and service delivery.

We are not liable for:

• Downtime caused by third-party providers.
• Changes to third-party terms or pricing.
• Data breaches originating from external vendors.

11. Performance and Results Disclaimer

While we use industry best practices, we cannot guarantee specific business outcomes or results. This includes, but is not limited to:

• Search engine rankings.
• Specific traffic or conversion rates.
• Exact ROAS (Return on Ad Spend) or ROI.

12. Confidentiality

We respect your privacy and business secrets. Both parties agree to:

• Keep confidential any proprietary information shared during the course of business.
• Not disclose trade secrets, pricing, or strategic materials to unauthorized third parties.
• Use confidential information solely for the purpose of executing agreed-upon services.

13. Limitation of Liability

To the maximum extent permitted by law, TSA Media Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our website or services.

14. Service Availability

We aim to keep our website running smoothly. However, we do not guarantee that:

• The website will be uninterrupted or error-free.
• Defects will be corrected immediately.
• The website or servers are free of viruses or harmful components.

15. Termination

We may suspend or terminate your access to our website or services at any time, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

17. Changes to These Terms

We reserve the right to modify or replace these Terms at any time.

By continuing to access or use our website after those revisions become effective, you agree to be bound by the revised terms.

18. Contact Information

If you have any questions about these Terms, please contact us at:

Email: hello@tsamediagroup.com

Address: 10 Barnes Pl, Colombo 00700